Terms of Service

Welcome to Prints12. Please read these Terms of Service ("Terms") carefully as they contain important information regarding your legal rights, remedies, and obligations. By accessing or using Prints12's website, services, applications, products, and content (collectively, the "Services"), you agree to be bound by these Terms and all terms incorporated by reference.

If you do not agree to these Terms, you may not access or use the Services. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting the modified Terms on our website. Your continued use of the Services following any such modification constitutes your acceptance of the modified Terms.

Prints12 provides an online platform for students, individuals, and businesses across Africa to upload documents for printing, specify printing requirements, pay for printing services, and collect printed documents at designated campus locations, internet cafes, or have them delivered to specified locations.

To use certain features of the Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to terminate your account at our discretion without notice if we believe you have violated these Terms.

By using our Services, you agree not to:

• Upload or transmit any content that infringes any intellectual property or other proprietary rights
• Upload or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Upload or transmit any content that contains viruses, corrupted files, or any other similar software or programs that may damage the operation of our Services
• Use the Services for any illegal or unauthorized purpose
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Attempt to gain unauthorized access to any part of the Services
• Collect or harvest any personally identifiable information from the Services
• Impersonate or misrepresent your affiliation with any person or entity

Platform Intellectual Property

The Services, including but not limited to the website, software, technology, designs, graphics, user interface, trademarks, logos, and all other materials (excluding user-uploaded content), are the exclusive property of prints12 and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, reproduce, or create derivative works of any part of the Services without our express written permission.

User Content Rights & License

You retain all ownership rights to any content you upload to our Services. prints12 does not use, analyze, or repurpose any content uploaded to our platform for any purpose other than fulfilling your specific printing order. We only process, store, and handle your content as necessary to complete the printing services you have requested.

By uploading content, you grant Prints12 a limited, non-exclusive license to access, process, store, and print your content solely for the purpose of providing the printing services you have requested. This license terminates immediately upon completion of your printing order or deletion of your content from our systems.

You represent and warrant that:

• You own or have the necessary rights and permissions to use and authorize us to use your content
• Your content does not violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights
• Your content does not contain material that is unlawful, defamatory, or otherwise objectionable
• You have obtained all necessary permissions for any third-party materials included in your content

Copyright Infringement Policy

Prints12 respects intellectual property rights and expects users to do the same. We will respond to clear notices of alleged copyright infringement. If you believe your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our Designated Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on our Services
• Your contact information (address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

Send notices to: legal@prints12.com

We reserve the right to remove allegedly infringing content and terminate accounts of repeat infringers without prior notice.

The fees for our printing services are posted on our website and may be subject to change. All fees are displayed in the local currency of your region and are non-refundable except as expressly provided in these Terms. You agree to pay all fees and charges incurred in connection with your use of the Services.

We use third-party payment processors to process payments. By using our Services, you authorize us to charge your payment method for all fees incurred.

Cancellation Policy

No cancellations or changes are permitted once an order is submitted and payment is processed. Prints12 begins production immediately to ensure fast turnaround times.

Refund Eligibility

Refunds are only issued in these cases:

• Prints12's Error:
  • Incorrect print output (e.g., missing pages, severe quality defects)
  • Delivery delays beyond our promised timeframe (e.g., standard orders >2 hours)

Non-Refundable Situations

• Customer-provided file errors (wrong document, formatting issues, low-resolution images)
• Changes of mind after submission
• Minor print variations (e.g., slight color shifts due to monitor calibration)

Mandatory Mediation

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good faith mediation. The mediation shall be conducted by a mutually agreed mediator in a location convenient to both parties or via online mediation platforms.

Binding Arbitration

If mediation is unsuccessful after 60 days, any remaining dispute shall be resolved through binding arbitration administered by a recognized arbitration institution in accordance with their commercial arbitration rules, or as otherwise agreed by the parties.

The arbitration shall be conducted by a single arbitrator in a mutually agreed location or via online arbitration platforms. The arbitrator's decision shall be final and binding upon both parties. Each party shall bear its own costs and fees, and the parties shall share equally the arbitrator's fees and administrative costs.

Exceptions

This arbitration requirement does not apply to:

• Claims for injunctive or equitable relief
• Claims involving intellectual property infringement
• Small claims court actions within the applicable jurisdiction's limits