Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
1. Introduction
Prints12 ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://prints12.com) and printing services ("Services") across Africa.
By using our Services, you agree to the terms of this policy. If you do not agree with these terms, please do not access or use our Services.
Updates: We may update this policy from time to time. Changes will be reflected by the "Last Updated" date at the top of this page. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
2. Information We Collect
A. Personal Information
Voluntarily provided when you:
- Register an account
- Place an order
- Contact support
- Subscribe to marketing
Examples:
- Name, email, phone number
- Student ID (if applicable)
- Billing/payment details (processed securely via PCI-compliant partners)
- Communications (emails, chat logs)
B. Document Information
For printing services only:
- File content, name, type (e.g., PDF, DOCX)
- Print settings (color, duplex, etc.)
- Upload timestamp
C. Automated Data
Collected via cookies and analytics tools:
- IP address, device type, browser
- Pages visited, session duration
- Clickstream data (non-identifiable)
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Fulfill printing orders | Contractual necessity |
| Account management | User consent |
| Fraud prevention | Legitimate interest |
| Customer support | Legitimate interest |
| Service improvements | Legitimate interest + consent* |
| Legal compliance | Legal obligation |
Marketing communications require opt-in consent and include unsubscribe options.
5. Data Security
We implement:
- Encryption: TLS/SSL for data transfers; AES-256 for stored documents.
- Access Controls: Role-based permissions; 2FA for staff.
- Audits: Regular vulnerability assessments.
Despite these measures, no system is 100% secure. If you suspect a security breach, please report it immediately to security@prints12.com.
Data Breach Notification
In the event of a data breach affecting personal information, we will:
- Assess and contain the breach within 24 hours of discovery
- Notify relevant authorities within 72 hours where legally required
- Notify affected users within 72 hours via email and platform notifications
- Provide details about the breach, data involved, and steps being taken
- Offer guidance on protective measures users can take
6. Data Retention
- Account Data: Retained while your account is active or for 1 year after inactivity.
- Printed Documents: Deleted automatically after 24 hours for security.
- Legal Obligations: Some data may be retained longer if required by applicable laws in your jurisdiction.
7. Your Rights
Depending on your location and applicable privacy laws (such as GDPR, CCPA, or local African data protection laws), you may have the right to:
- ✅ Access or export your personal data
- ✅ Correct any inaccuracies in your data
- ✅ Delete your personal data (subject to legal exceptions)
- ✅ Opt out of marketing communications
- ✅ Withdraw consent where processing is based on consent
To exercise these rights, please email us at info@prints12.com with proof of identity. We will respond to your request within 30 days or as required by applicable law.
8. Children's Privacy
Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@prints12.com.
9. International Data Transfers
As we operate across multiple African countries, your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@prints12.com
- Privacy Officer: privacy@prints12.com
- Website: https://prints12.com
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.